Melissa Denby
Generate an AI action
This project extends my previous project, to help our user, Orion, the SRE, resolve an incident. Once Orion has created actions to help his team, they may need more help, if the incident is more challenging.
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AI can assist in recommending and generating actions, and scripts. I lead the design team to create a new user flow for AI to generate scripts for our users. Since AI is important in multiple areas in our product, I coordinated across teams so our design fit into our overall strategy.
01
Gather information
Our team was one of the first to use AI as part of our workflow to help users. Since there was a lot to consider, I took a class in AI Fundamentals for UX Designers to better understand the challenges. After, I joined a group of internal designers working in AI to learn more.
02
Collaborate
I met with our team to whiteboard--ask questions and discuss ideas--since this updated a current design. We discussed both, user flows and concerns, that we had about using AI to help our users.
• When to trust AI vs using "regular" actions
• Where AI is needed to be accessed
• Who needs to use AI (RBAC)
• Future thoughts as part of our strategy
03
User scenarios
I created user scenarios—within an active incident, and when creating a new action using AI. This was a highly collaborative task, with our content developer to educate the user about AI, visual design to ensure it matched the carbon design system, and other teams were also transitioning to carbon. I also worked with developers so the design fit with the backend architecture and the frontend UI was accurate.
04
Final designs
The final designs highlighted AI visually, and transparently educated our user about how AI was used in our product. It allowed the user to more quickly create actions to resolve their incidents, and set the standard for adding AI in other areas.
