Melissa Denby

Create an action flow

The goal of this project was to help users create and test an action to resolve a problem — ensuring they could validate it before saving. These actions matter because they help users solve recurring incidents faster, reducing impact on their customers and business.

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• Led and aligned the team

• Identified persona

• Created user flow wireframes 

• User testing to validate

• Final designs in Figma and QA

Generate an AI action

This project builds on the previous one — Orion has created actions to help resolve incidents, but sometimes the incident is more complex and he needs more help.

That's where AI comes in. I led the design team in creating a new user flow that allows AI to recommend and generate scripts for users. Because AI touches multiple areas of the product, I coordinated across teams to ensure the design fit into the broader strategy.

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• Completed GenAI Fundamentals course

• Led design effort

• Collaborated across teams 

• User scenarios

Understanding incidents

This was a significant cross-team effort — helping users understand an incident, identify its root cause, and remediate it to reduce downtime. It involved new AI technology and a full UI redesign, which meant carefully balancing the needs, schedules, and perspectives of team members across multiple overlapping teams.

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Presented at IBM's THINK conference and submitted for a Red Dot award

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• Strategy, collaboration, negotiation

• Cross team alignment

• Competitor analysis

• Facilitation and workshopping